ࡱ> GIF EbjbjWW .==EXXXXXlllllk.($K"XBBBXX4B XXB:,<0jJL. /<kR"z."<"X<p9hTM kBBBB" : 鶹Ů Christine E. Lynn College of Nursing Policy for Filing a Formal Complaint We define a formal complaint as a written report from a student or other constituent that expresses a serious concern about the quality of any of our nursing programs or the conduct of a faculty member or student. A formal complaint should be initiated when all other appropriate university and/or college channels have failed to produce a satisfactory resolution from the point of view of the complainant. Process for Filing: The first step in any disagreement or conflict is to directly discuss it with the person/s involved. If there has not been satisfactory resolution, the complainant may utilize the appropriate process in the applicable University or College Regulation or policy for resolution. For example, there is an Honor Code and grade dispute Regulation (4.001), special circumstances withdrawal Regulation (Regulation 4.013), anti-discrimination Regulation (5.010), and others. See  HYPERLINK "http://www.fau.edu/policiesregulations.php" http://www.fau.edu/policiesregulations.php for University Regulations and Policies. See  HYPERLINK "http://nursing.fau.edu/" http://nursing.fau.edu/ for College student handbooks and policies. If there is no University or College regulation or policy to govern the nature of the complaint, this form should be completed and forwarded the Deans Office. The Dean or designee will investigate and will maintain a file of all formal complaints and resolutions. Formal Complaint Form Name of Person Filing Complaint : ____________________________ Program (if student): ______________________ If you are not a student, what is the nature of your relationship to the College: ______________________________________________________________ Email Address: ______________________Phone: _____________________ In your own words, and as concisely as possible, please describe the nature of the complaint: What have you done so far to resolve this complaint directly with persons involved or through established University procedures? 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RSTUVWXYZ[&).G %(-55G >*urn:schemas-microsoft-com:office:smarttags PersonName= *urn:schemas-microsoft-com:office:smarttags PlaceName=*urn:schemas-microsoft-com:office:smarttags PlaceType9 *urn:schemas-microsoft-com:office:smarttagsplace ج  G*5G333GGX3V LCv1v >h ^`hH.h ^`hH.h pLp^p`LhH.h @ @ ^@ `hH.h ^`hH.h L^`LhH.h ^`hH.h ^`hH.h PLP^P`LhH.h ^`hH.h ^`hH.h pLp^p`LhH.h @ @ ^@ `hH.h ^`hH.h L^`LhH.h ^`hH.h ^`hH.h PLP^P`LhH.X3Cv1v                  ! H'u3 [>oqB-|iOUiEE__x n88r&/ajEG@E@UnknownMarlaine SmithG*Ax Times New Roman5Symbol3. *Cx Arial5. .[`)TahomaA$BCambria Math"h̚̚; ; !24AA 3qHP)?j2!xx Florida Atlantic UniversityMarlaine SmithMichelle Perkins  Oh+'07   ( 4@HPX`鶹ŮMarlaine SmithNormalMichelle Perkins2Microsoft Office Word@F#@ J@ J; GX6VT$m$   !1.@Times New Roman------ 42 lI0 鶹Ů    2 l0    A2 }*$0 Christine E. Lynn College of Nursing       2 }0     2 0   @Times New Roman------ 2 # 0 Policy for   2 `0   12 d0 Filing a Formal Complaint       2 0    2 0   ---  2 0    \2 x60 We define a formal complaint as a written report from      2 0 a  >2 "0 student or other constituent that   2 x 0 expresses   2 0 a  2 0   "2 0 serious concern  2 0   =2 !0 about the quality of any of our n "2 0 ursing programs   2 :0   )2 >0 or the conduct of a   12 x0 faculty member or student    2 0 .  2 0   F2 '0 A formal complaint should be initiated     2 0 when all other   2 U0   2 Y 0 appropriate   22 x0 university and/or college  a2 90 channels have failed to produce a satisfactory resolution  2 T0   "2 [0 from the point    52 x0 of view of the complainant.     2 0     2 x0    (2 &x0 Process for Filing:   2 &0     2 6x0   @"Arial--------- 2 G0 1.---  2 G0  --- 2 G[0 The first step in any disagreement or conflict is to directly discuss it with the person/s     0' 2 X 0 involved.   2 X0    0'--- 2 i0 2.---  2 i0  --- X2 i30 If there has not been satisfactory resolution, the  2 i 0 complainant   2 i0   2 i0 may  /2 i,0 utilize the appropriate   0' 22 z0 process in the applicable  2 z< 0 University   2 zx0   2 z~0 or  2 z0 College   2 z0   +2 z0 Regulation or policy  )2 z;0 for resolution. For   0' (2 0 example, there is a   2 0 n  2 0   a2 !90 Honor Code and grade dispute Regulation (4.001), special     0' R2 /0 circumstances withdrawal Regulation (Regulation       2 0   2  0 4.013), anti  2 0 - 22 0 discrimination Regulation     0' 22 0 (5.010), and others. See  J2 ;*0 http://www.fau.edu/policiesregulations.php   2 40   2 =0 for  2 N0   2 R 0 University   2 0  @Times New Roman------- @ !;-  0'--- :2 0 Regulations and Policies. See   .2 ]0 http://nursing.fau.edu/  2 0   2 0 for  2 0 College  2 )0 student   2 W0 handbooks and - @ !]-  0'--- 2 0 policies 2 0 .   2 0    2 0    0'--- 2 0 3.---  2 0  ---  2 0 If there is no  2 0   2  0 University  2 8 0 or College    2 y0 regulation or  @2 #0 policy to govern the nature of the   0' 2  0 complaint   2 0 ,  2 0   w2 H0 this form should be completed and forwarded the Deans Office. The Dean         2 0 or   0'  2 0 designee will   #2 0 investigate and  O2 V-0 will maintain a file of all formal complaints      2 T0   "2 Z0 and resolutions 2 0 .   2 0    0- @ !,-'@Times New Roman------  2 0   --- 2 (V0 For  &2 (m0 mal Complaint Form       2 (0     2 90   --- 2 I0 Name    2 I0   42 I0 of Person Filing Complaint     82 I[0 : ____________________________ 2 I30    2 I90     2 Z0    2 k0 Program    2 k0   2 k 0 (if student) /2 k0 : ______________________  2 k0     2 |0    2 R0 If you are not a student, what is the nature of your relationship to the College:     2 \0     2 0    G2 (0 ________________________________________ ,2 0 ______________________  2 Z0     2 0    A2 $0 Email Address: _____________________   72 0 _Phone: _____________________  2 Y0     2 0    %2 0 In your own words    2 0 ,  2 0   52 0 and as concisely as possible  2 0 ,  2 0   ;2  0 please describe the nature of th  2 g0 e  2 n0   2 r 0 complaint:   2 0     2 0     2 0     2 $0     2 50     2 F0     2 W0     2 h0    k2 y@0 What have you done so far to resolve this complaint directly wit   .2 y0 h persons involved or   J2 *0 through established University procedures?   2 0     2 0     2 0   "SystemvH<( vv0( --  00//..fRf2fRf2՜.+,D՜.+,` hp  鶹ŮA 鶹Ů Title< 8@ _PID_HLINKSA d:http://nursing.fau.edu/x#+http://www.fau.edu/policiesregulations.php  !#$%&'()*+,-./0123456789:;<=?@ABCDEHRoot Entry F}JJ1Table"WordDocument.SummaryInformation("7DocumentSummaryInformation8>CompObjr  F Microsoft Word 97-2003 Document MSWordDocWord.Document.89q