The John Scott Dailey Florida Institute of Government (FIOG) offers Florida Association of Code Enforcement Certification courses as well as professional development courses throughout the year.Ìý Members of the Florida Association of Code Enforcement receive special pricing for the certification courses and exams offered by the FIOG.

The Florida Association of Code Enforcement Ìý Ìýwas established to study and advance the science and practice of Code Enforcement statewide through training, certification, and the exchange of ideas, information, and code enforcement techniques. In cooperation with the Florida Institute of Government at University of Central Florida, F.A.C.E. has developedÌý curriculum forÌý Ìý ,Ìý Ìý ,Ìý Ìý , andÌý Ìý .

For more information on F.A.C.E. and the membership benefits, please visit their web site atÌý:

Fundamentals of Code Enforcement

Course Hours: 40 hours + minimum 75% Pass on exam =Certification in Fundamentals of Code Enforcement

Course Descriptions

• Report Writing: Ìý ÌýLearn how to gather information and prepare code enforcement documents while improving accuracy, clarity and conciseness. Includes preparing investigative documents, case dockets or summaries, and required formal notices. (4 hours)
• Communication Skills: Ìý ÌýUnderstand two-way communication with emphasis on listening skills and non-verbal communication; learn specific techniques for dealing with angry people and the use of verbal judo when dealing with the public. (4 hours)
• Legal Aspects of Code Enforcement:Ìý Review the laws affecting code enforcement, from the U. S. Constitution to Chapter 162 of the Florida Statutes, including equal enforcement, right of entry, and issuance of warrants. (8 hours)
• Property Ownership: Ìý ÌýLearn to understand legal descriptions, locate property, and calculate the area of parcels. Identify various types of ownership and the methods of researching them. (8 hours)
• Ethics: Ìý ÌýExamine ethical dilemmas and guidelines, definitions, common rationalizations, and establishment of an ethical environment. Gain knowledge of the ethical standards of public administration. (4 hours)
• Principles and Practices of Code Enforcement: Ìý ÌýLearn how to apply basic knowledge and skills to daily activities. These skills will include enforcement techniques, inspection procedures, field communications, and call handling as well as legal issues requited to complete duties from the initial complaint to the final hearing process. (12 hours)

Administrative Aspects of Code Enforcement

Course Hours: 40 hours + minimum 75% Pass on exam = Certification in Administrative Aspects of Code Enforcement

Course Descriptions

• The Manager’s Role in Code Enforcement:Ìý Learn Strategic Planning, Visioning, Organization, Standard Operating Procedures, Budgeting, and Technology with this course (8 hours – New 2013)
• Media and Public Relations: Ìý ÌýWhen dealing with the media and the public, learn to put your best foot forward — instead of putting it in your mouth. Be proactive. Give effective interviews by developing a media strategy that will present Code Enforcement to the public positively. Ìý(4 hours-Revised 2013)
• Records Management in Code Enforcement: Ìý ÌýReview the best ways to keep the Code Enforcement office data using State approved records management systems and complying with Florida’s public records law. (4 hours – updated 2013)
• Employment Laws:Ìý Ìý Ìý Implement sound, legal, and effective employment policies based on federal and state mandates, paying particular attention to dealing with sexual harassment in the workplace, using appropriate interviewing techniques, and general requirements of the Americans with Disabilities Act.Ìý (4 hours – New 2013)
• Performance Management: Ìý ÌýEstablish a year-round cycle of performance management which includes developing and sharing with employee’s realistic job performance standards, conducting quarterly and yearly performance appraisals, and using appropriate coaching and counseling techniques. Ìý(4 hours)
• Stress Management: Ìý ÌýControl stress and avoid burn-out by learning to recognize and manage the hidden and not-so-hidden stressors in life. (4 hours)
• Time Management: Ìý ÌýManage time effectively by using principles of time management, recognizing and controlling time wasters, and delegating appropriately. Ìý(4 hours)
• Public Speaking: Ìý ÌýGive presentations like a pro — in front of 2 or 200 people — using proven techniques to enhance professional style and get points across. (8 hours)

Legal Issues in Code Enforcement

Course Hours: Ìý36 hours + minimum 75% Pass on exam = Certification in Legal Issues in Code Enforcement

Course Descriptions

• Mock Code Board Hearing: ÌýFollowing a summary of procedures which should be followed in preparing and presenting effective cases to the Code Enforcement Board, several mock cases are enacted by the attendees. Critique and evaluation follow.Ìý (4 hours)
• Case Development:Ìý ÌýHow to investigate and initiate a Code Enforcement case.Ìý How to issue a proper Statement of Violation and Notice of Hearing.Ìý How to ensure good service of process.Ìý (4 hours)
• Special Issues: ÌýExamination of special areas relating to Code Enforcement including repeat violations, demolition, right of entry, stipulations, fines, recovery of costs, and rehearings.ÌýÌý (4 hours)
• Code Enforcement Board: ÌýExpansion of Chapter 162’s enumeration of the Code Enforcement Board’s purpose, organization, appointment, powers, role at the hearings and responsibilities as a quasi-judicial body.Ìý (4 hours)
• Evidentiary Issues: ÌýStandards of evidence necessary in a Code Enforcement Board procedure including relevance, rights of alleged violators and the Board, due process, privileges, Fourth and Fifth Amendment issues, hearsay, and use of public records.Ìý (4 hours)
• Local Government Ordinances: ÌýAn overview of ordinance development including construction, format, adoption, and codification.Ìý (2 hours)
• Other Legal Options: ÌýCivil and criminal procedures other than the Code Enforcement Board process, including citations, injunctions, public nuisance penalties, and physical arrest.Ìý (4 hours)
• Mock Citation Trial: ÌýFollowing an overview of procedures to be followed in court appearances and differences with the Code Enforcement Board process, several mock citations trials are held, followed by critique and evaluation.Ìý (2 hours)
• Testifying and Demeanor: ÌýHow to make the most effective presentation either before the Code Enforcement Board or in a courtroom.Ìý The importance of proper preparation before testifying.Ìý What to expect in the courtroom and how to proceed.Ìý Suggestions to witnesses.Ìý (4 hours)
• Review of Legal Issues:Ìý (3 hours)