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Mission

Technology Services in the College of Education at Â鶹ŮÀÉ is a vital component of the college. The department is responsible for desktop support, web development, server architecture, instructional and research support technologies in the College of Education.ÌýThe teamÌýnot only provides technical support services to the college community but also initiates technology enhancement projects.

The foremost values of the department are prompt and quality service and respect for the faculty, staff, and students in the college. We are committed to the implementation of technology that supports the missions of the College and the University. Within our team environment, we believe that we should each develop a strong sense of responsibility for ourselves and for the users whom we support.

Services

• Technology assistance for faculty, staff, and students
• Configuration and support of the faculty, staff, and CoE lab computers systems
• Configuration and support of Â鶹ŮÀÉ supported software and hardware
• Configuration and support of all the CoE servers
• Maintain computer labs for both instruction and student use
• Provide upgrades and repairs to CoE computing equipment
• Loan equipment such as computers, laptops and projectors to faculty and staff
• Provide quotes to upgrade or to purchase new computing equipment
• Provide advice on instructional and desktop hardware and software
• Support of Â鶹ŮÀÉ supported video conferencing equipment
• Web administration, support and design for the College of Education
• Provide technology advice for CoE for NCATE, Data Collection and Technology committees
• Liaison withÌýÌýto further and expedite the College of Education’s technology needs

Software Available to COE Faculty and Staff

Faculty and Staff have access to a wide variety of software solutions. These options depend on a few factors such as the operating system of the device as well as who owns the device. Some of the software requires additional purchase either from the department or from the individual.

For Â鶹ŮÀÉ-owned devices, the COE Tech department preloads popular software like Office 365 and Adobe Acrobat. Additional software is available for faculty and staff to download and install via the Company Portal. For help accessing the Company Portal app on your device, clickÌýhere.

Other Tools

There are other software products available such as Adobe Creative Cloud, MS Visio Online, MS Project Online, and MS Co-Pilot. All of these are subscription based software applications that are paid annually per user. More information regarding the purchase of any of these subscription software packages can be foundÌý .

Microsoft Company Portal

Computers owned by, and managed, by Â鶹ŮÀÉ will often come with a software tool called Company Portal. This tool allows Â鶹ŮÀÉ to manage resources and updates on the machine as well as provide the user with the ability to install useful software packages available to the Â鶹ŮÀÉ community.

To access Company Portal:

• For MS Windows users, press the START button and then search for "Company Portal"
• For Mac users, from the Apple menu, click on Go then Applications, then select "Company Portal"

If Company Portal is not found on your Â鶹ŮÀÉ owned device, please contact the COE Tech dept.

Virtual Apps

Virtual Apps Ìýprovides secure, 24/7 access to popular software from any device with an internet connection. The software runs on a cloud virtual environment and therefore does not run on your local computer. This approach resolves many licensing and installation issues, but requires the user to manage files and file transfers more judiciously.

Faculty and Staff Software Specifications

Windows Platform

• Microsoft WindowsÌý11 Enterprise
• Microsoft Office 365
  • Outlook, Word, Excel, Access, PowerPoint, Publisher

Mac Platform

• Microsoft Office 365 for Mac
  • Outlook, Word, Excel, PowerPoint

How to Open a Ticket for Communications Services in The College of Education

1. Go to the College of EducationÌý,
2. Fill out the form with as much detail as possible,
3. If there are more files than what the Help Desk ticketing system can handle, please use OneDrive to create a share of these files and send the link to them.

How to Submit a Help Desk ticket for Tech Support

To submit a ticket please follow these steps:

April 14, 2025.