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This program is divided into 3-days, and includes core topics which address key subject areas necessary for management success:

Part I: Understanding Your Challenges as a Manager

Not all Managers are Leaders! We discuss what it takes to be a leader and have people follow you WILLINGLY. All leaders have goals and failing to plan is the same as planning to fail. Therefore managers need to be able to think and plan strategically and inspire their people to achieve their goals. This section discusses both strategic and tactical planning and shows the importance of group involvement in the process.

Key topics include:

• Leadership Principles & Best Practices
• Leading vs. Managing
• The Leader’s World View
• Values Based on Leadership for the Digital Era

Part II: Managing for Maximum Performance and Results

The attitudes and habits of a leader are the propellant to their success. The focus of the session is to help managers at all levels think and act like those leaders for whom people WANT to work. We discuss the principles of "people first" leadership by creating thinkers - not doers. This section discusses how to motivate others to want to do what you need done and develop techniques for managing generational differences and effecting positive change. You will learn key techniques of productive communication and how to implement those tools for maximum team performance.

Key topics include:

• Building Success Attitudes and Productive Habits
• Keys to Motivating Your Team
• Effectively Managing Time and Change
• Handling Generational Differences
• Communicating for Performance Excellence

Part II also includes an individual DiSC^® assessment per participant.

• DiSC^® is the leading personal assessment tool used to improve work productivity, teamwork and communication. DiSC is non-judgmental and helps associates within organizations discuss behavioral differences as they relate to performance.

Part III: Communication Skills for Leaders:

When you become responsible for managing people, it is paramount to communicate effectively with yourself and others. In this session, you will learn the effect of both verbal and non-verbal communication, become aware of language/ cultural patterns, the importance of rapport, and how to mediate conflict.

Key topics include:

• How to Maximize Verbal and Non-Verbal Communication
• Self-Awareness / Awareness of Others and Cultural Differences
• Perceptual Filters
• Language Patterns
• Exploring Conflict

Participants are encouraged to bring their own management questions and get answers from executive leadership experts - experts who have improved the performance of executives and their teams around the world using proven and powerful listening and empowerment techniques.